Jobs at Akkroo

Support Engineer

We're looking for a Support Engineer star!

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We’d love to hear from you. Please click the button below to complete the application form.

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(Strictly no agencies)

About Akkroo/ Integrate

Integrate is the global market-leader in Demand Orchestration, coordinating all top-of-funnel marketing activity. Akkroo is the leading event lead management solution, recently acquired by Integrate. Our combined companies have some serious rocket fuel, and as a result, we are growing fast. The opportunities here are bountiful and unique, so if you think you have what it takes to be part of our journey, we’d love to hear from you!

Our software operates as the central nervous system for B2B marketers providing optimisation intelligence across all paid efforts at the top of the funnel. The team is spread across Arizona, Boston, New York and London, with more than 250 employees globally. We've had $80 million in funding over our 9 years - we're truly on the path to great things!

We’re one of the most exciting software companies within this space, and we need incredible people to help us on our path to market domination. Get involved!

The Role

We are creating this role to provide an important link between our Customer Experience team and Engineering teams, centred around important business tasks that affect key customers.

We’re passionate about building a product with the latest tools and technologies in a way that scales for some of the worlds biggest and most impressive businesses, whilst delivering world class exceptional customer service. This is a truly exciting role as you’ll need to apply your technical skills to investigating and categorising challenging problems, whilst also delivering amazing service for our customers.

Day to day, you’ll get to work with both our Customer Experience and Engineering teams, so you’ll be a key piece of the puzzle. You will get dedicated time with each, and your mission will be twofold:

  1. Engineering task work, helping us process, setup and deploy time-sensitive integration requests from customers
  2. Assisting support team workers liaising with customers directly to deliver the best in class support through investigation and diagnoses, then working closely with engineers to ensure and deliver appropriate solutions

Should you happen to find yourself with time to spare, you will have opportunity to deploy your skills to work on exciting internal projects or challenges in your team and across the business. There are ample opportunities here!

We will provide support and mentoring to ensure you’re successful.

For more information on our perks and why we are a great place to work, click here . Or check out our instagram here.

What we offer our employees

Akkroo knows how to take care of their employees. We spend time together, learn from each other, and share experiences.

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Equity

We’re still small, and all our new team members are given the chance to own their own slice of the company through our share options scheme.

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Awesome workspace

Work from our fantastic office in Brixton, London. We have a bright, open plan office with a small kitchen area - plus use of a larger shared kitchen in the building.

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Holiday flexibility

You choose how much holiday you want to take (with a minimum of 24 days a year). If you need to take some more, you can.

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Competitive pay

We pay well to make sure you’re not worrying about making a living while working at Akkroo. We also are committed to ratcheting salaries as we grow.

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Socials & monthly lunches

We do quarterly socials together, as well as a monthly team lunch we all get together and go out for something to eat (and it costs you nothing).

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Free fruit, coffee & breakfast

We keep a barista-style coffee machine in the office, provide as much tea as you can muster, and keep the kitchen well-stocked with free cereal, toast, milk and fruit.

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Great work tools

We supply our team with the best hardware so they can focus on the tasks at hand. You’ll get your own Macbook Pro, plus any extras you’ll need to make your work life easier.

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Lifestyle perks

Everyone is given a Perkbox membership, which gives high street discounts on health and fitness, shopping, restaurants, travel, cinema, and other great out-of-office activities.

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Learning budget

We provide everybody a quarterly book-buying budget, plenty of opportunities to attend relevant conferences, meet-ups and events that will help you continually get better at what you do.

Apply today for:

Support Engineer

We’d love to hear from you. Please click the button below to complete the application form.

Apply now for this job
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