Jobs at Akkroo

IT Specialist

Do you have passion for IT - Join a global team now !

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(Strictly no agencies)

About Akkroo/Integrate

Akkroo was acquired by Integrate in April 2019 in a deal valuing the business at $34M. We're super excited to have joined forces with Integrate, the global leader in Marketing Orchestration, enabling B2B marketers to unify their demand marketing channels into a single, powerful platform and achieve quantifiable business outcomes.

Akkroo now forms the Events product as part of the broader Integrate suite, enabling modern B2B marketers to solve the many challenges around event lead management.

Our combined companies have some serious rocket fuel, and as a result, we are growing fast. The opportunities here are bountiful and unique, so if you think you have what it takes to be part of our journey, we’d love to hear from you! We’re one of the most exciting software companies within this space, and we need incredible people to help us on our path to market domination.

The Role
  • You will become the first UK team member of our global IT team, with the following responsibilities:
  • IT Helpdesk service management, including ticket resolution and handling escalations
  • Provide technical support to end users both remotely and desk-side
  • Maintaining high quality internal user documentation for the organization
  • Protect the company, customers and partners through business continuity and information
  • security excellence
  • Fix OS, application, and hardware issues for desktops, laptops and printers
  • Managing IT assets and keeping the inventory
  • Establish best practice, including overall user support
  • Great verbal and written communications
  • Experience of providing technical support to end users remotely and in person
  • Great technical and problem-solving skills
  • Experience maintaining a corporate IT security posture and relating that posture to compliance
  • requirements (IE: GDPR, SOC2, PCI, etc)
  • Experience deploying, and supporting the following technologies in a multi-office, corporate
  • setting:
  • Web Based Helpdesk/Service Desk software (Fresh Service, ZenDesk, etc)
  • Imaging new devices
  • Apple OS X integrated with Active Directory, Windows & Mobile devices
  • Printers
  • Microsoft Active Directory (Exchange Online and Azure) including managing Group
  • Policy
  • Mac and Windows system management and maintenance using WSUS, SCCM, JAMF, or
  • other tools
  • Office 365 and Exchange Online
  • SAML Based Single Sign On integration with AD (Okta, Auth0, etc)
  • Centralized Password management solutions (LastPass, 1Password, etc)
  • Voice Over IP based phone network using an external vendor (CenturyLink, RingCentral,
  • etc.) and related software & hardware
  • Corporate LAN with Wi-Fi using Cisco Meraki networking equipment
  • VPN technology over the WAN (Cisco Meraki, Palo Alto, etc.)
  • Server, Networking & Internet Access Equipment

What’s on offer

A lot of places boast a great culture, but what’s going on here is really second to none (check out our

instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser

focused on seeing results and making a real impact.

We have a set of core {values} which define us and shape our tribe, if they resonate with you then we could be onto something.

You can also enjoy…

-Tech/ work tools: We supply you with the best hardware so you can focus on the tasks at hand. We’ll

hook you up with a MacBook on your first day, and we’ll sort out getting any additional hardware

you need as you get settled.

-Social: You can enjoy monthly team lunches (we’ll get the bill), various fun events and a company

which genuinely gets on well with each other.

-Holiday: We’re all adults here, so we’ll trust you to decide how much holiday you want to take (with

a minimum of 24 days).

For more information on our perks and why we are a great place to work, click here. Or check out our instagram here.

What we offer our employees

Akkroo knows how to take care of their employees. We spend time together, learn from each other, and share experiences.

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We’re still small, and all our new team members are given the chance to own their own slice of the company through our share options scheme.

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Awesome workspace

Work from our fantastic office in Brixton, London. We have a bright, open plan office with a small kitchen area - plus use of a larger shared kitchen in the building.

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Holiday flexibility

You choose how much holiday you want to take (with a minimum of 24 days a year). If you need to take some more, you can.

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Competitive pay

We pay well to make sure you’re not worrying about making a living while working at Akkroo. We also are committed to ratcheting salaries as we grow.

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Socials & monthly lunches

We do quarterly socials together, as well as a monthly team lunch we all get together and go out for something to eat (and it costs you nothing).

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Free fruit, coffee & breakfast

We keep a barista-style coffee machine in the office, provide as much tea as you can muster, and keep the kitchen well-stocked with free cereal, toast, milk and fruit.

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Great work tools

We supply our team with the best hardware so they can focus on the tasks at hand. You’ll get your own Macbook Pro, plus any extras you’ll need to make your work life easier.

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Lifestyle perks

Everyone is given a Perkbox membership, which gives high street discounts on health and fitness, shopping, restaurants, travel, cinema, and other great out-of-office activities.

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Learning budget

We provide everybody a quarterly book-buying budget, plenty of opportunities to attend relevant conferences, meet-ups and events that will help you continually get better at what you do.

Apply today for:

IT Specialist

We’d love to hear from you. Please click the button below to complete the application form.

Apply now for this job
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