Jobs at Akkroo

Customer Success Manager

We're looking for a superstar CSM!

About Us

Integrate is the Global market-leader in Demand Orchestration, coordinating all top-of-funnel marketing activity. Akkroo is a vibrant, dynamic and innovative 50-person tech scale-up based in London, recently acquired by Integrate. Our combined companies have some serious rocket fuel, and as a result, we are one of the fastest growing SaaS companies in London. The opportunities here are bountiful and unique, so if you think you have what it takes to be part of our journey, we’d love to hear from you!

At Integrate, we push the boundaries of technology to deliver products and services that bring control and scalability to demand marketing. Our software operates as the central nervous system for B2B marketers providing optimisation intelligence across all paid efforts at the top of the funnel. The team is spread across Arizona, Boston, New York and London, with 250 employees overall. We've had $80 million in funding over our 9 years, and we're truly on the path to great things!

We have a top-tier client list that includes Dell, Cisco, Salesforce, VMWare, Rackspace, Microsoft and more. Our product is best-in-class and our business is growing rapidly, making us one of the most exciting software companies in the area.

The Role

Customer Success Managers are Integrate's main point of contact. The Customer Success Manager (CSM) is responsible for owning, managing, and growing relationships with a set of accounts across multiple industries and verticals, and products.

He/She is charged with creating a culture of partnership between Integrate and our customers by acting as a trusted advisor and advocate. The CSM challenges our customers to achieve their marketing goals by continually collaborating with our customers to understand their industry, business, marketing goals, and organizational structure. The CSM works across all Integrate functions to ensure an excellent customer experience.

He/She helps guide them on marketing best practices, on the ideal marketing campaigns to execute, and help them navigate their organizations to gain the budget or additional resources sometimes necessary for exceptional results.

Integrate CSMs Are...

- Savvy marketers who have a passion for learning about, discussing, and presenting innovative digital initiatives.

- Strong problem solvers who can think strategically and translate the strategy into action to drive key results (for our customers and us).

- Able to consistently juggle numerous deliverables simultaneously.

- Excited to command a room, understand a client's goals, and communicate thought provoking strategies.

- Individuals with a passion for B2B marketing technology and the technology that enables it.

- Success oriented and proactive.

What You’ll Do:

  • Own the Integrate customer relationship, working in tight collaboration with Integrate colleagues across the organization.
  • Is a subject matter expert on B2B & demand marketing industry & trends-- sharing relevant insights and best practices around Integrate and the industry.
  • Builds and maintains strategic relationships with senior-level marketing contacts (CMO, VP, Director, and Manager) as well as key users of Integrate.
  • Thinks strategically about their book of business as a whole-- designing account plans and then executing on those plans to increase platform adoption, helping drive retention/expansion, and fostering excellent customer satisfaction metrics.
  • Leverages internal tools to manage, track, and report on key customer information (e.g. health, contacts, initiatives, etc.)
  • Brings a positive, collaborative, team- oriented attitude.
  • Is proactive and passionate about customer success and everything it entails.

Who we're looking for

The right person for this role will have...

  • B2B marketing expert. 2-5+ years of B2B marketing or account management experience in a B2B marketing organization, digital agency, B2B marketing SaaS provider, or consulting environment. Preferred experience driving B2B marketing strategy/development and execution (either directly at his/her organization or with a customer).
  • Commercially savvy. Always thinking about incorporating how to retain/grow accounts and negotiate win-win outcomes.
  • Strong technical acumen. Embraces technology and platforms. Able to understand and articulate Integrate related technical concepts & solutions at a high-level as well as at a tactical/functional level.
  • Customer success oriented. Passionate about the discipline of customer success. Takes personal pride in and responsibility for the success AND satisfaction of their customers. Takes a proactive approach to their book of business.
  • Excellent communicator. Excels in written, phone, and in-person communications. Enjoys presenting.
  • Analytical thinker. Uses data and insights to drive plans and actions.
  • High emotional IQ. Team player. Humble. Positive.
  • Previous experience with marketing automation, CRM, or other marketing technology platforms is desired (or a plus).

What’s on offer?

We’re looking to pay a starting salary of £40k – £45k + a bonus for this role. We are committed to ratcheting salaries as we grow, so you’ll be rewarded for being an amazing employee and contributing to our growth!

A lot of places boast a great culture, but what’s going on here is really second to none (check out our instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser focused on seeing results and making a real impact. We have a set of core values which define us and shape our tribe, if they resonate with you then we could be onto something.

You can also enjoy…

  • Tech/work tools: We supply you with the best hardware so you can focus on the tasks at hand. We’ll hook you up with a MacBook on your first day, and we’ll sort out getting any additional hardware you need as you get settled.
  • Social: You can enjoy monthly team lunches (we’ll get the bill), various fun events and a company which genuinely gets on well with each other.
  • Holiday: We’re all adults here, so we’ll trust you to decide how much holiday you want to take (with a minimum of 24 days).
  • Pay: We’re committed to paying competitively so you’re not worried about making a living whilst you’re here.
  • Life perks: Discounts on gym membership, cinema, high street brands and cycle-scheme.
  • Food and drink: Fully stocked fruit bowls to keep you healthy, free breakfast options. A barista style coffee machine stocked with locally roasted beans, and any tea you would like.
  • Learning perks: We’ll give you £200 towards books and learning materials every year, so your next read is on us.

For more information on our perks and why we are a great place to work, click here. Or check out our instagram here.

What we offer our employees

Akkroo knows how to take care of their employees. We spend time together, learn from each other, and share experiences.

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We’re still small, and all our new team members are given the chance to own their own slice of the company through our share options scheme.

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Awesome workspace

Work from our fantastic office in Brixton, London. We have a bright, open plan office with a small kitchen area - plus use of a larger shared kitchen in the building.

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Holiday flexibility

You choose how much holiday you want to take (with a minimum of 24 days a year). If you need to take some more, you can.

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Competitive pay

We pay well to make sure you’re not worrying about making a living while working at Akkroo. We also are committed to ratcheting salaries as we grow.

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Socials & monthly lunches

We do quarterly socials together, as well as a monthly team lunch we all get together and go out for something to eat (and it costs you nothing).

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Free fruit, coffee & breakfast

We keep a barista-style coffee machine in the office, provide as much tea as you can muster, and keep the kitchen well-stocked with free cereal, toast, milk and fruit.

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Great work tools

We supply our team with the best hardware so they can focus on the tasks at hand. You’ll get your own Macbook Pro, plus any extras you’ll need to make your work life easier.

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Lifestyle perks

Everyone is given a Perkbox membership, which gives high street discounts on health and fitness, shopping, restaurants, travel, cinema, and other great out-of-office activities.

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Learning budget

We provide everybody a quarterly book-buying budget, plenty of opportunities to attend relevant conferences, meet-ups and events that will help you continually get better at what you do.

Apply today for:

Customer Success Manager

We’d love to hear from you. Please click the button below to complete the application form.

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