We're looking for a superstar CSM!
Integrate is the Global market-leader in Demand Orchestration, coordinating all top-of-funnel marketing activity. Akkroo is a vibrant, dynamic and innovative 50-person tech scale-up based in London, recently acquired by Integrate. Our combined companies have some serious rocket fuel, and as a result, we are one of the fastest growing SaaS companies in London. The opportunities here are bountiful and unique, so if you think you have what it takes to be part of our journey, we’d love to hear from you!
At Integrate, we push the boundaries of technology to deliver products and services that bring control and scalability to demand marketing. Our software operates as the central nervous system for B2B marketers providing optimisation intelligence across all paid efforts at the top of the funnel. The team is spread across Arizona, Boston, New York and London, with 250 employees overall. We've had $80 million in funding over our 9 years, and we're truly on the path to great things!
We have a top-tier client list that includes Dell, Cisco, Salesforce, VMWare, Rackspace, Microsoft and more. Our product is best-in-class and our business is growing rapidly, making us one of the most exciting software companies in the area.
Customer Success Managers are Integrate's main point of contact. The Customer Success Manager (CSM) is responsible for owning, managing, and growing relationships with a set of accounts across multiple industries and verticals, and products.
He/She is charged with creating a culture of partnership between Integrate and our customers by acting as a trusted advisor and advocate. The CSM challenges our customers to achieve their marketing goals by continually collaborating with our customers to understand their industry, business, marketing goals, and organizational structure. The CSM works across all Integrate functions to ensure an excellent customer experience.
He/She helps guide them on marketing best practices, on the ideal marketing campaigns to execute, and help them navigate their organizations to gain the budget or additional resources sometimes necessary for exceptional results.
Integrate CSMs Are...
- Savvy marketers who have a passion for learning about, discussing, and presenting innovative digital initiatives.
- Strong problem solvers who can think strategically and translate the strategy into action to drive key results (for our customers and us).
- Able to consistently juggle numerous deliverables simultaneously.
- Excited to command a room, understand a client's goals, and communicate thought provoking strategies.
- Individuals with a passion for B2B marketing technology and the technology that enables it.
- Success oriented and proactive.
What You’ll Do:
The right person for this role will have...
We’re looking to pay a starting salary of £40k – £45k + a bonus for this role. We are committed to ratcheting salaries as we grow, so you’ll be rewarded for being an amazing employee and contributing to our growth!
A lot of places boast a great culture, but what’s going on here is really second to none (check out our instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser focused on seeing results and making a real impact. We have a set of core values which define us and shape our tribe, if they resonate with you then we could be onto something.
You can also enjoy…
Akkroo knows how to take care of their employees. We spend time together, learn from each other, and share experiences.
We’re still small, and all our new team members are given the chance to own their own slice of the company through our share options scheme.
Work from our fantastic office in Brixton, London. We have a bright, open plan office with a small kitchen area - plus use of a larger shared kitchen in the building.
You choose how much holiday you want to take (with a minimum of 24 days a year). If you need to take some more, you can.
We pay well to make sure you’re not worrying about making a living while working at Akkroo. We also are committed to ratcheting salaries as we grow.
We do quarterly socials together, as well as a monthly team lunch we all get together and go out for something to eat (and it costs you nothing).
We keep a barista-style coffee machine in the office, provide as much tea as you can muster, and keep the kitchen well-stocked with free cereal, toast, milk and fruit.
We supply our team with the best hardware so they can focus on the tasks at hand. You’ll get your own Macbook Pro, plus any extras you’ll need to make your work life easier.
Everyone is given a Perkbox membership, which gives high street discounts on health and fitness, shopping, restaurants, travel, cinema, and other great out-of-office activities.
We provide everybody a quarterly book-buying budget, plenty of opportunities to attend relevant conferences, meet-ups and events that will help you continually get better at what you do.