Improve someone else’s day, every day!
Hi, we’re Akkroo: a vibrant, dynamic and innovative tech scale-up based in Brixton.
We’re at the forefront of event lead capture, replacing outdated, manual methods: business cards, paper forms and rented scanners. Akkroo is changing the game.
Working at the intersection of events and MarTech, Akkroo is the bridge between the physical and the digital, empowering exhibitors to take control of the process at every event, big or small.
We’re now 5 years into our journey, have recently secured a major round of funding, and are growing globally. When better to get involved with a company?
This is a full time position, based at our head office in London.
Our ideal team mate will be familiar with working with customers in adopting and troubleshooting B2B software, have an empathetic attitude to customer success and is someone who believes in our vision for better events.
You’ll be part of our larger, UK-based Customer Experience & Support team, who supports customers globally through delivering a world-class customer service, crafting documentation, troubleshooting bugs, customer training, and go above and beyond to ensure that all customers have a great experience.
What you can expect to fill your days with:
You’re self-suﬃcient and love the challenge of solving problems and learning new things, but also thrive in an environment where you can do great work independently.
You’re patient and good humored. You’re an excellent listener and educator, and you’re always in search of new opportunities to contribute.
You’re passionate about support. You’re able to empathize with customers in a genuine way that lets them know you care about their issues.
You’re an excellent communicator, ﬂuent in written English with a style focused on building human relationships with customers. You’re just as comfortable on the phone as you are in an email or Live Chat.
You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions. An empathetic problem solver who goes out of their way to help people succeed.
You’re proactive when it comes to challenges. When you don’t know something, you embrace the chance to grow and get better.
We’re looking to pay a starting salary of £29,000 – £31,000 for this role. We are committed to ratcheting salaries as we grow, so you’ll be rewarded for being an amazing employee and contributing to our growth!
A lot of places boast a great culture, but what’s going on here is really second to none (check out our instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser focused on seeing results and making a real impact. We have a set of core values which define us and shape our tribe, if they resonate with you then we could be onto something.
You can also enjoy...
Akkroo knows how to take care of their employees. We spend time together, learn from each other, and share experiences.
We’re still small, and all our new team members are given the chance to own their own slice of the company through our share options scheme.
Work from our fantastic office in Brixton, London. We have a bright, open plan office with a small kitchen area - plus use of a larger shared kitchen in the building.
You choose how much holiday you want to take (with a minimum of 24 days a year). If you need to take some more, you can.
We pay well to make sure you’re not worrying about making a living while working at Akkroo. We also are committed to ratcheting salaries as we grow.
We do quarterly socials together, as well as a monthly team lunch we all get together and go out for something to eat (and it costs you nothing).
We keep a barista-style coffee machine in the office, provide as much tea as you can muster, and keep the kitchen well-stocked with free cereal, toast, milk and fruit.
We supply our team with the best hardware so they can focus on the tasks at hand. You’ll get your own Macbook Pro, plus any extras you’ll need to make your work life easier.
Everyone is given a Perkbox membership, which gives high street discounts on health and fitness, shopping, restaurants, travel, cinema, and other great out-of-office activities.
We provide everybody a quarterly book-buying budget, plenty of opportunities to attend relevant conferences, meet-ups and events that will help you continually get better at what you do.